Cancelation policies
Last Updated On: 10 October 2022
Flexible: Full refund 1 day prior to activity
- If there is a complaint from either party, notice must be given to Guberni within 24 hours of activity start.
- Guberni will mediate when necessary, and has the final say in all disputes.
- An activity is officially canceled when the guest clicks the cancelation button on the booking details page, which they can find in Activities You Have Registered For.
- Cancelation policies may be superseded or cancelations by Guberni for any other reason permitted under the Terms of Service. Please review these exceptions.
Moderate: Full refund 5 days prior to activity start
- If there is a complaint from either party, notice must be given to Guberni within 24 hours of activity start.
- Guberni will mediate when necessary, and has the final say in all disputes.
- An activity is officially canceled when the guest clicks the cancelation button on the booking details page, which they can find in Activities You Have Registered For.
- Cancelation policies may be superseded or cancelations by Guberni for any other reason permitted under the Terms of Service. Please review these exceptions.
Strict: Full refund 14 days before and 50% refund up until 1 week prior to activity start
- If there is a complaint from either party, notice must be given to Guberni within 24 hours of activity start.
- Guberni will mediate when necessary, and has the final say in all disputes.
- An activity is officially canceled when the guest clicks the cancelation button on the booking details page, which they can find in Activities You Have Registered For.
- Cancelation policies may be superseded or cancelations by Guberni for any other reason permitted under the Terms of Service. Please review these exceptions.
Non-refundable
- If there is a complaint from either party, notice must be given to Guberni within 24 hours of activity start.
- Guberni will mediate when necessary, and has the final say in all disputes.
- An activity is officially canceled when the guest clicks the cancelation button on the booking details page, which they can find in Activities You Have Registered For.
- Cancelation policies may be superseded or cancelations by Guberni for any other reason permitted under the Terms of Service. Please review these exceptions.
